Privacy Policy

WarmDrop (“the Company” or “we”) attaches great importance to your privacy and personal information protection. This Privacy Policy is intended to explain how we collect, use, store, protect, and disclose your personal information, as well as your rights. Please read and understand this Policy carefully before using our products or services.

1. Information Collection

  1. Information You Provide
    When you register an account, fill in personal details, submit inquiries, participate in activities, or use our services, you may voluntarily provide personal information such as your name, contact information, email address, identification, and payment details.

  2. Information Collected Automatically
    To ensure service security and improve user experience, we may automatically collect device information (such as device model, operating system, unique device identifiers), log information (such as access time, browsing history, IP address), and location information (with your authorization).

  3. Third-party Information
    With your authorization, we may obtain relevant information from third-party partners to supplement your user profile or improve service quality.

2. Information Use

We collect your personal information mainly for the following purposes:

  1. To provide you with products and services and fulfill core business functions;
  2. To process your registration, authentication, orders, payments, and after-sales needs;
  3. To improve and optimize our products, services, and user experience;
  4. To send you notifications, activities, and marketing information related to our services (with your consent);
  5. To prevent security risks and ensure account and service security;
  6. To comply with laws, regulations, and regulatory requirements.

3. Information Storage and Protection

  1. Storage Method and Period
    Your personal information will be securely stored on servers located in China, unless otherwise required by laws and regulations. We will retain your personal information only for the period necessary to achieve the purposes described in this Policy. After that, we will delete or anonymize your information in a timely manner.

  2. Security Measures
    We adopt measures including but not limited to data encryption, access control, employee training, and regular security audits to prevent unauthorized access, disclosure, alteration, or loss of your information.

4. Information Disclosure

We promise not to disclose, sell, or rent your personal information to any third party except in the following circumstances:

  1. With your explicit consent or authorization;
  2. As required by laws, regulations, or competent authorities;
  3. To fulfill legal obligations or protect the legitimate rights and interests of the company, users, or the public;
  4. Sharing with our affiliates or partners (only for service purposes and subject to this Policy);
  5. In the event of mergers, divisions, acquisitions, or asset transfers, we will require the new holder to continue to be bound by this Policy if personal information is involved.

5. Cookies and Similar Technologies

To ensure the normal operation of our products and improve your experience, we may store Cookies or use similar technologies on your device. Cookies help us identify you, remember your preferences, and analyze traffic and trends. You can manage or refuse Cookies through your browser settings, but this may affect some functions.

6. Protection of Minors

We attach great importance to the protection of minors’ personal information. If you are under 18, please use our services with the consent of your guardian. We do not knowingly collect information from minors. If such information is found, we will delete it promptly.

7. User Rights

You have the following rights in accordance with the law:

  1. To inquire, access, correct, or supplement your personal information;
  2. To withdraw consent or cancel your account;
  3. To request deletion of your personal information (when legally applicable);
  4. To obtain a copy of your information or exercise data portability rights (if applicable).

To exercise these rights, please contact us as set out in the “Contact Us” section. We will respond and process your request within a reasonable period.

8. Policy Updates

This Privacy Policy may be revised due to business, legal, or regulatory changes. We will post update notices in prominent places on our official website or within our products. If you continue to use our products or services after the policy is updated, you are deemed to have agreed to the revised policy.

9. Contact Us

If you have any questions, suggestions, or complaints about this Privacy Policy, please contact us:

Email: support@warmdrop.com
Company address: No. XX, XX Road, XX District, XX City

We will respond to your inquiry and handle relevant matters as soon as possible.