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At WarmDrop (“the Company”, “we”, “our”, or “us”), we are dedicated to providing efficient, transparent, and reliable shipping and delivery services to customers around the world. We understand that timely and secure delivery is a crucial part of your shopping experience. This Shipping & Delivery Policy (“Policy”) outlines the terms and conditions under which we process, ship, and deliver orders to our global customers. Please read this Policy carefully before placing your order, as it forms an integral part of our Terms of Service.
By placing an order with us, you acknowledge and agree to the terms set forth in this Policy. If you have any questions or require further clarification, please contact our customer support team prior to completing your purchase.
We proudly offer shipping services to over 200 countries and regions worldwide. Our global logistics network enables us to deliver products to customers in North America, Europe, Asia, Oceania, Africa, and South America. However, certain destinations may be excluded due to logistical, legal, or carrier restrictions. The availability of shipping to your address will be confirmed during the checkout process.
We do not ship to countries, regions, or territories subject to international sanctions, trade embargoes, or where shipping is prohibited by law. Additionally, some remote or rural areas may not be serviceable by our logistics partners. If your shipping address falls into a restricted category, you will be notified at checkout or contacted by our customer service team to arrange an alternative solution or a full refund.
Please ensure that your shipping address and contact information are complete and accurate. We are not responsible for delivery failures or delays caused by incorrect or incomplete address details. Any additional costs incurred due to address errors will be borne by the customer.
Once your payment is successfully received and verified, your order will enter our processing queue. Standard order processing times are as follows:
Order processing includes order verification, quality checks, packaging, and handover to the shipping carrier.
After placing your order, you will receive an order confirmation email summarizing your purchase details. Once your order has been processed and dispatched, a shipping confirmation email containing your tracking number and carrier information will be sent to you.
Shipping fees are calculated based on several factors, including:
All applicable shipping fees will be displayed at the checkout page prior to payment.
We offer free shipping promotions for orders that meet specific criteria, such as minimum order value or destination eligibility. Free shipping thresholds and eligible destinations will be clearly indicated on our website and during checkout. Please note that free shipping may not be available for all products, oversized items, or certain remote locations.
We partner with leading international and local logistics providers to ensure reliable and timely delivery, including but not limited to:
The available shipping methods for your order will be displayed at checkout based on your delivery address and selected products.
We offer a range of shipping options to accommodate different delivery needs and budgets:
Not all shipping options are available for every destination or product. Estimated delivery times and costs for each method will be shown at checkout.
Orders may be shipped from our main warehouse, regional fulfillment centers, or directly from manufacturers, depending on product availability and your location. Multi-item orders may be shipped in separate packages from different locations at no additional cost to you.
Delivery times vary depending on the destination, shipping method, and local customs procedures. Estimated delivery timeframes are as follows:
Please note that these are average estimates and actual delivery times may differ due to factors beyond our control, such as carrier delays, customs processing, or local disruptions.
Once your order has been shipped, you will receive a tracking number and a link to track your shipment in real time. You can also access tracking information by logging into your account on our website under the “My Orders” section.
If you do not receive tracking information within the expected timeframe, or if your tracking information has not updated for more than 7 days, please contact our customer support team for assistance.
Our carrier partners will attempt to deliver your package to the address provided. If no one is available to receive the package, the carrier may leave a delivery notice, attempt redelivery, or hold the package at a local facility for pickup. It is your responsibility to follow up with the carrier to arrange redelivery or collection.
We strive to ensure timely delivery, but we are not liable for delays caused by:
We will communicate any known or anticipated delays and work with you to resolve issues as quickly as possible.
International orders may be subject to customs clearance procedures in the destination country. As the importer of record, you are responsible for complying with all applicable laws and regulations of the destination country.
If you refuse to pay customs duties, taxes, or fail to provide required information for customs clearance, your package may be returned to us, held, or destroyed by customs authorities. In such cases, we are unable to refund shipping fees, and any additional costs incurred will be deducted from your refund.
Upon receiving your package, please inspect the contents immediately and carefully. Check for the following:
If you notice any of the following upon delivery, please take clear photos and contact our customer support team within 48 hours:
Timely notification and photographic evidence are essential for us to investigate and resolve the issue, including filing claims with our logistics partners if necessary.
If you (or an authorized recipient) sign for and accept the package, it is considered delivered in good condition unless reported otherwise within the specified timeframe. If you delegate receipt to a third party (e.g., building concierge, neighbor), please ensure they are aware of these inspection requirements.
We are not liable for any failure or delay in delivery due to events beyond our reasonable control, including but not limited to:
In such cases, we will notify you as soon as possible and work to find the best solution.
In some cases, your order may be fulfilled in multiple shipments due to product availability, warehouse locations, or carrier limitations. You will receive separate tracking information for each shipment, and there will be no additional shipping charges for split deliveries.
If you wish to return an item, please refer to our separate Return & Exchange Policy for detailed instructions, eligibility criteria, and applicable timeframes. Not all items are eligible for return, and certain restrictions may apply based on product type, condition, or destination.
Refunds will be processed according to the terms outlined in the Return & Exchange Policy. Shipping fees and customs duties are generally non-refundable unless the return is due to our error or a defective product.
We reserve the right to amend or update this Shipping & Delivery Policy at any time to reflect changes in our business practices, legal requirements, or logistics arrangements. The most current version of the Policy will always be available on our website.
Significant changes to this Policy will be communicated to customers via email, website announcements, or during the checkout process. The effective date of the revised Policy will be indicated at the top of the document.
By continuing to use our services or placing new orders after the effective date of any changes, you agree to be bound by the revised Policy.
If you have any questions, concerns, or require assistance regarding shipping, delivery, or this Policy, please contact our dedicated customer support team:
We strive to respond to all inquiries within 24 hours on business days.
If your issue is not resolved to your satisfaction, you may request escalation to a supervisor or manager. We are committed to providing fair and timely resolutions to all customer concerns.
If your order has not yet been shipped, you may request a change of address by contacting customer support. Once the order is in transit, changes are generally not possible.
You will receive a tracking number and link via email once your order is shipped. You can also log in to your account on our website to view real-time tracking updates.
Check your tracking information for updates. If there are no updates for more than 7 days, or if your order is significantly delayed, contact our customer support for assistance.
International orders may be subject to customs duties, taxes, and other fees imposed by your country’s authorities. These charges are the responsibility of the recipient and are not included in your order total.
The carrier may attempt redelivery or hold your package at a local facility for pickup. Please follow the carrier’s instructions or contact them directly for arrangements.
This Shipping & Delivery Policy is intended to provide general guidance and is not exhaustive. In the event of any discrepancies between this Policy and local laws or regulations, the latter shall prevail. We reserve the right to interpret and apply this Policy at our sole discretion.
Thank you for choosing WarmDrop. We appreciate your trust and are committed to delivering your orders safely and efficiently, wherever you are in the world.
This Policy was last updated on [Insert Date]. For the latest version, please visit our website or contact customer service.
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